BE SUCCESSFUL WHILE SAVING TIME, EFFORT, AND MONEY.
Explore Amazon Connect, from implementing call flows and chats and creating AI bots to integrating artificial intelligence solutions and analyzing critical customer sentiments.
BUY NOW AT
BE SUCCESSFUL WHILE SAVING TIME, EFFORT, AND MONEY.
Explore Amazon Connect, from implementing call flows and chats and creating AI bots to integrating artificial intelligence solutions and analyzing critical customer sentiments.
BUY NOW AT
AMAZON CONNECT:
UP AND RUNNING
Amazon Connect: Up and Running will help you develop a foundational understanding of Amazon Connect’s capabilities and how businesses can effectively estimate the costs and risks associated with migration.
Complete with hands-on tutorials, costing profiles, and real-world use cases relating to improving business operations and efficiency, this easy-to-follow guide will teach you everything you need to get your call center online, interface with critical business systems, and take your customer experience to the next level. As you advance, you’ll understand the benefits of using Amazon Connect and cost estimation guidelines for migration and new deployments. Later, the book guides you through creating AI bots, implementing interfaces, and leveraging machine learning for business analytics.
By the end of this book, you’ll be able to bring a Connect call center online with all its major components and interfaces to significantly reduce personnel overhead and provide your customers with an enhanced user experience.
ABOUT THE AUTHOR
Jeff Armstrong has 25 years of information technology experience, working in several industry verticals for startups and Fortune 100 companies alike.
For the past six years, he has been working as an architect in the mass migration space, four of which have been exclusively cloud migrations to AWS.
He has evaluated, designed, or migrated more than 150,000 workloads in that time. Jeff is also an avid programmer, having worked in nine different languages throughout his career.
He has obtained nine AWS certifications, is CISSP certified, and also holds the Certified Ethical Hacker (CEH) and Computer Hacking Forensic Investigator (CHFI) security.
Jeff believes in self-innovation and continued education. He holds a bachelor’s degree in business administration, a master’s degree in information technology and assurance, and is pursuing his doctorate in business administration.
He also holds a certificate in strategy and innovation from MIT Sloan and a certificate in executive leadership from Cornell.
ABOUT THE AUTHOR
Jeff Armstrong has 25 years of information technology experience, working in several industry verticals for startups and Fortune 100 companies alike.
For the past six years, he has been working as an architect in the mass migration space, four of which have been exclusively cloud migrations to AWS.
He has evaluated, designed, or migrated more than 150,000 workloads in that time. Jeff is also an avid programmer, having worked in nine different languages throughout his career.
He has obtained nine AWS certifications, is CISSP certified, and also holds the Certified Ethical Hacker (CEH) and Computer Hacking Forensic Investigator (CHFI) security.
Jeff believes in self-innovation and continued education. He holds a bachelor’s degree in business administration, a master’s degree in information technology and assurance, and is pursuing his doctorate in business administration.
He also holds a certificate in strategy and innovation from MIT Sloan and a certificate in executive leadership from Cornell.
BOOK CHAPTERS
Chapter 1
Learn why you should migrate to AWS. Discover the technology and business benefits offered by AWS and how to translate those into a usable message for your business.
Chapter 2
Learn about the technological and business risks involved with migration. Develop mitigations for your business and guiding principles for your migration to protect your company.
Chapter 3
Understand how to properly discover your workloads and application dependencies. Learn what capabilities your discovery tooling should have and how to adjust for compute, storage, and network nuances.
Chapter 4
Discover how to estimate your migration timeline and build your business case. Take the information from your discovery and build a cost forecast for your workloads post migration.
Chapter 5
Find out how to address your operational readiness and prepare your company to take full advantage of the cloud.
Chapter 6
Develop a clear picture on what your landing zone in AWS should look like and what cloud governance policies you should have in place.
Chapter 7
Determine if you need to develop a plan based on your company size. Learn how to perform blocker analysis and finally learn how to build your migration plan.
Chapter 8
Delve into your applications to see if there is any potential to refactor or retool them. Wrap up with how to perform final application deep dive analysis and planning.
QUESTIONS?
Connect with me on LinkedIn & I’d be happy to help you.